COMMUNICATION MUST WORK NOT ONLY OUTSIDE,

BUT ESPECIALLY INSIDE THE COMPANY

(internal communication, crisis communication)

Kilowatts or kilowatt hours? Communication of energy topics is one of the most demanding, also because the average consumer is naturally only interested in energy prices. However, this simplification also brings many pitfalls, especially if energy prices go up. Behind each such increase is much more hidden, from the production process to energy supplying.

WHAT WERE THE EXPECTATIONS?

The originally Slovak GGE group passed several milestones, including the entry of the British investment fund Infracapital into the company in 2018. In addition to classic external communication, our task was to set up tools and channels for internal communication corresponding to the global investor’s standards after the arrival of the global investor.

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WHAT WAS DONE?

The GGE Group covers not only an energy trader, but also several operations for the production of electricity and heat, as well as the largest supplier of LNG in Poland. The variety of services and the size of the Group, which today operates not only on the Slovak, but also on the Czech and Polish markets, were the reason why the employees did not receive news about life in the Group.

An internal newsletter was created, which provides employees with key information from the perspective of the Group’s strategic direction, and introduces individual companies within the GGE Group to their colleagues in sister companies.

HOW DID WE DO?

Client satisfaction is always the most important measure of the quality of our work for us. The years of our cooperation with the GGE Group speak for themselves. We have been working together on better information about the world of energy since the establishment of our agency, i.e. continuously since 2016. During this time, we have helped the GGE Group manage several crisis situations, but also the already mentioned internal communication, the importance of which has increased dramatically in recent years not only in industries requiring technically educated employees.